Frequently Asked Questions
Everything you need to know about your Atelier shopping experience.
How do I determine my size for Atelier garments?
Each product page features a detailed 'Size Guide' with specific measurements. As our collections often feature tailored silhouettes, we recommend comparing these measurements against your favorite well-fitting garments for the most accurate fit.
What is your return policy for international orders?
We offer a 30-day return window for all orders worldwide. Items must be in their original condition, unworn, and with all Atelier tags attached. Please note that return shipping costs for international orders are the responsibility of the customer.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days domestically and 7-14 business days internationally. Express shipping options are available at checkout if you require your pieces sooner.
Are your materials sustainably sourced?
Atelier is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and cruelty-free wool. We partner exclusively with manufacturers who adhere to fair labor practices and environmental standards.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may request a cancellation within 60 minutes of purchase. After this window, we are unable to make changes, but you may initiate a return once the package arrives.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installations through Klarna and Afterpay in select regions.